Elizabeth Terry

Managing Director, TGL SMILE (Service Made Into Life-Changing Experiences)

As an internationally recognized and certified trainer and coach in Neuro Linguistic Programming (NLP), Timeline Therapy and Hypnosis, Elizabeth provides both training and coaching services aimed at achieving the required results.

She helps her corporate and individual clients eliminate unresolved issues from the past, eliminate limiting beliefs, set and achieve goals, eliminate performance anxiety and stress, and build confidence and motivation. excellent communication skills. Within the corporate sphere, she accompanies leaders to become transformational leaders for their teams and organizations.

We caught up with this corporate star, also known as Extra Terrific One, to get a glimpse of what she does.

Q: What is Neuro-Linguistic Programming and what are its benefits?

A: Neurolinguistic Programming, often called NLP for short, is, simply put, the art and science of using the language of the mind to get the results you want in any area of ​​life. Specifically, NLP shows you how to effectively harness the power of your mind to set and achieve your goals, become a master of communication, manage your emotional state even under pressure, develop immediate relationships with staff, clients, bosses and get rid of unwanted habits. , beliefs and strategies that are holding you back, replacing them with behaviors that will lead to better results.

Q. How long have you been practicing NLP and why did you choose to follow this path?

A: I started my journey with NLP in 2012. I have always been fascinated by the power of the mind and thought that we had totally underused it, including me with mine. I was looking for my personal empowerment and also to find technology that would be able to help people make lasting change quickly. Having been in training and development for most of my career. I was looking for something that could be the “differentiator” in HRD[human resource development] space, and I found it. I completed my NLP practitioner level course in 2012 and immediately started my master practitioner certification. Between 2013 and 2015, I completed my trainer training and was certified to train people in NLP, NLP Coaching, Time Line Therapy and Hypnosis.

Q: How do you see this type of training fitting into the mainstream of Jamaican business thought leaders?

A: I really think it’s a perfect fit. What many people don’t realize is that personal development gurus such as Tony Robbins use NLP as the basis of their training and coaching so that their clients achieve excellence in all facets of their lives and of their business. If it helps you become a more self-reliant and self-reliant person, it just has to help you be a better leader and get better results at work. NLP is based on Excellence Modeling and shows you how you can do it on your own and install and program excellent ways of thinking, feeling and acting. I would say this is the most comprehensive personal development toolkit for anyone who wants to become an outstanding leader, manager, employee or entrepreneur.

Q: How was TGL SMILE born and why?

A: Duane Lue-Fung and I met a few years ago and began discussing issues that we believed were critical to business progress and economic success. Poor service quality emerged as a serious limiting factor and we felt there was a real need for Jamaica and the region to improve the customer experience, especially given our reliance on service industries. Since the customer experience is largely dictated by the relationships that are formed, we both realized that we had to start by changing the mindset of the people responsible for this interface. We immediately saw how NLP could provide the missing link. At this time, TGL SMILE was conceptualized and NLP became the basis of our IFIO [Intimacy from the Inside Out] mindset shifting technology that is integrated into all of our TGL SMILE training programs.

Q: What do you think are the 4 things customer service managers should know?

A. I think it’s important for customer service leaders to recognize that delivering a great customer service experience requires the following ingredients:

1. As Richard Branson often says, if you take care of your employees, they will take care of your customers.

2. Hiring the right people for the right jobs is essential.

3. Training is a continuous investment.

4. Achieving excellence in customer service is everyone’s business.

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