Executive comes out of retirement to help hotel guests at Lake District spa

And unlike the high profile pressure and long hours of executive life and corporate management of his earlier career, Andy now works as a ‘meet and greet’ staff member at Low Wood Bay Resort & Spa near Windermere.

When Andy retired, he soon realized that he missed the buzz of being around people in the work environment. He didn’t want another management position, but saw the opportunity to work at the spa in a customer-oriented service environment that suited him perfectly.

“I love the meet and greet role,” says Andy. “You talk to people from all walks of life and can understand their life story within minutes as you settle them into their homes.

“I’ve always been a people person and retirement wasn’t really for me yet. Every day, I still draw on my previous experiences and skills, and I am passionate about creating an environment that works for our clients. I also enjoy working with like-minded colleagues who are always striving to do their best.

Andy was previously Managing Director of My Space Housing Solutions and later ran his own business, Goodson Coaching, as a personal and business performance coach trained in Neuro Linguistic Programming (NLP). Much of his work has involved mentoring and developing employees and clients for leadership roles.

Michelle Croukamp, ​​People Manager at English Lakes Hotels Resorts & Venues, says: “Andy’s experience as a leader and personal performance coach, as well as his natural affinity for working with people, shines through in his approach. to colleagues and guests. He is enjoying his time here. and his approach to customer service is exemplary.